Refund policy
We have a 30-day return policy on merchandise (other perishable products are ineligible for return), which means you have 30 days after receiving your merchandise item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
You can contact us at inquiry@goodeblooms.com. Be sure to include your invoice number, a picture of the damages, and if applicable the variety of the tuber/plant damaged.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Please note that returns will need to be sent to the following address: 2004 Parkside St, Cologne, MN 55322
You can always contact us for any return question at inquiry@goodeblooms.com.
Damages and issues
Please inspect your order upon receipt (any issues pertaining to dahlia tubers must be sent in within 48 hours of receiving the package) and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
If your tuber was presprouting and the sprout broke off, not to worry, this will regrow so long as the neck is still intact. You can actually try to root that broken off piece and may be able to double your plant stock, if you give it enough time to grow. We recommend attempting this in a pot if you are on a shorter growing season so you can move it indoors to allow enough time for tuber development.
You can contact us at inquiry@goodeblooms.com. Be sure to include your invoice number, a picture of the damages, and if applicable the variety of the tuber/plant damaged.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as fresh cut flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). The responsibility of taking care of perishable products transfers to you upon purchase, ensuring things like fresh cut flowers have access to fresh, clean water, no leaves are below the water line, they are not exposed to high heat and kept out of direct sunlight are things you can do to maximize their vase life. Flowers represent a moment in time, enjoy them while they are here, some flowers will last longer than others. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Workshop Specific
Workshop seating is limited, if you are unable to attend a workshop the best thing to try first is gift your seat to a family or friend and notify us at workshop@goodeblooms.com as soon as possible. If you are unable to find someone to take your place, the timing of your notification in relation to the workshop date impacts your options as follows:
| Notification Period | The options we are able to offer |
| Greater than 1 week prior to the event |
-issue a voucher for the full value you paid, to be used within 1 year of the event -a refund to your method of payment less any processing fees |
| Between 1 week and 48 hours of the event |
-issue a voucher for 50% of the value you paid, to be used within 1 year of the event -a refund of 50% to your method of payment less any processing fees |
| 48 hours or less |
-full forfeit of funds for fresh cut workshops -for bulb workshops, we can reserve your supplies to be picked up at our location within 1 week of the event - these items are not eligible for shipping. |
If we must delay or cancel our workshops due to weather, we will do our best to reschedule our event, but should the alternate date not work out or the season runs out we will issue either a voucher for next season's workshop at the same value or a refund.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at inquiries@goodeblooms.com.
